Thank you for visiting and shopping at NYHardwareOnline.com. The following are the conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Order Processing Time
All orders can be processed within 1-3 business days, although we do our best to process orders the same day if received prior to 11am pacific standard time. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
All orders are shipped standard Ground unless an expedited option is chosen at check out. Typical ground shipping time is 1-5 days depending on shipping destination.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated based on you location and displayed at checkout.
Shipment methods may be by UPS, FedEx or USPS.
Delivery delays can occasionally occur. Please be mindful of this if ordering around any national holiday or if any national crises have occurred.
NYHardwareOnline.com does not ship to any P.O. boxes or APO/FPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
NYHardwareOnline.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please also contact us so that we can assist in remedying the situation.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the US.
For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
New York Hardware Online
[Re: Shipping Compliance Officer]
New York Hardware, Inc., 1603 Superior Ave., Costa Mesa CA 92627, United States